Returns

Last updated 14 November 2026

30-day returns

You can return your SpokeSpyder light within 30 days of delivery, as long as it is unused. We refund the full product price. You pay the postage to send it back.

How to return

• Email hello@spokespyder.com with your order number and we will send you the return address.
• Pack the light with everything that came in the box.
• When it arrives and we have checked it, we refund your original payment method. Banks can take several days to show it.

Faulty or wrong item

If your light arrives faulty, damaged, or is not the item you ordered, tell us. We replace it or refund you, and we cover the postage.

Add-ons

Shipping Protection and the 1-Year Replacement Warranty can be refunded until your order ships. After it ships they are not refundable, because the cover is in place.

Warranty and shipping protection claims

If you bought the 1-Year Replacement Warranty and the light stops working within 12 months of delivery, we replace it once, free. If you bought Shipping Protection and your parcel is lost, stolen or damaged, we send a replacement at no cost. Email us to make a claim.